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Title
Text copied to clipboard!Community Correction Agent
Description
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We are looking for a Community Correction Agent dedicated to maintaining the quality and compliance of user-generated content on our platform. This role is essential to ensure that contributions adhere to community standards, editorial guidelines, and legal requirements. The Community Correction Agent works closely with moderation, content, and support teams to identify, correct, and prevent errors, inappropriate, or non-compliant content. The position requires great attention to detail, excellent command of the English language, and the ability to apply objective criteria in content evaluation. Additionally, the agent must be capable of handling large volumes of data while meeting deadlines. This role directly contributes to improving user experience and the platform's reputation by ensuring a safe and reliable environment for all community members.
Responsibilities
Text copied to clipboard!- Review and correct user-submitted content.
- Ensure content compliance with community policies.
- Collaborate with moderation teams to manage problematic content.
- Prepare reports on trends and recurring issues.
- Participate in developing and updating correction guidelines.
- Train new agents on correction procedures.
- Use content management and correction tracking tools.
- Stay updated on editorial and legal standards.
Requirements
Text copied to clipboard!- Excellent command of written and spoken English.
- Experience in content correction or moderation.
- Knowledge of moderation rules and community policies.
- Ability to work independently and in a team.
- Organizational skills and attention to detail.
- Good time and priority management.
- Discretion and confidentiality.
- Proficiency with IT tools and content management platforms.
Potential interview questions
Text copied to clipboard!- What is your experience in content correction or moderation?
- How do you handle sensitive or conflicting content?
- What tools do you use to ensure content quality?
- How do you ensure confidentiality of processed information?
- How do you prioritize tasks when facing a large volume of content?
- Can you describe a situation where you improved the quality of an online community?
